Customers first
Every decision starts with the person waiting for an answer. Fast, kind, and correct beats clever every time.
Our story
Founded by people who hated waiting
Chatly began in 2021 when our founders, fresh off running support at a fast-growing store, watched their team drown in the same five questions a hundred times a day — while customers waited hours for a reply that should have taken seconds.
They were sure AI could handle the repetitive 80% with care and accuracy, freeing humans for the conversations that genuinely need a person. So they built the tool they wished they'd had: easy to set up, grounded in your own docs, and friendly enough that customers actually enjoy the chat.
Today Chatly powers support for thousands of websites in over 90 countries, resolving millions of conversations a month — and we're still obsessed with the same goal: nobody should ever wait on hold again.
Mission & values
Make instant, human-quality support universal
We exist to help any business answer its customers the moment they ask. These values keep us honest while we do it.
Stay human
AI should make support warmer, not colder. We design Chatly to sound like your best teammate on a good day.
Earn trust
We protect customer data fiercely and answer only from your sources — no hallucinations dressed up as facts.
Keep it simple
Powerful shouldn't mean complicated. If it takes an engineer and a week, we haven't finished the job.
Always improving
Every chat is feedback. We measure what works, surface the gaps, and ship better answers continuously.
Support for everyone
A two-person shop deserves the same instant support a giant can buy. We build for teams of every size.
Chatly, by the numbers
2021Year founded
8,000+Websites powered
90+Countries served
3.4M+Chats per month
Our team
The people behind the bot
A small, senior team of support nerds, ML engineers, and designers who care deeply about good conversations.
Lena Marsh
Co-founder & CEO
Ran support at a unicorn DTC brand. Lives to delete repetitive tickets.
David Kim
Co-founder & CTO
Former ML lead. Obsessed with grounded answers and zero hallucinations.
Amara Okafor
Head of Product
Designs the friendly, no-code experience that gets teams live in minutes.
Rafael Santos
Head of Customer Success
Makes sure every customer reaches a 70%+ resolution rate — and stays.
Come build better support with us
Whether you want to try Chatly or join the team building it, we'd love to talk. Let's make waiting on hold a thing of the past.