Prevention first
We measure success by problems that never happen, not just tickets we close after the fact.
Our story
Founded on a simple frustration
Nexus IT was started in 2012 by two engineers who were tired of watching small and mid-sized businesses get treated as an afterthought by their IT providers — slow responses, confusing invoices, and a "fix it when it breaks" mindset that left companies constantly on edge.
They believed managed IT should work the other way around: prevent problems, communicate in plain language, and charge a fair, predictable fee. That principle still guides everything we do. We've grown from a two-person shop into a team of more than 40 certified engineers supporting clients across the country.
Today we manage thousands of devices for healthcare practices, law firms, manufacturers, and growing companies of every kind. What they share is a need for technology they never have to worry about — and a partner who treats their uptime as seriously as they do.
Mission & values
Our mission is your peace of mind
We exist to make technology a non-issue for the businesses we serve — secure, reliable, and quietly working in the background. These values keep us honest while we do it.
Plain language
We explain technology in terms you can act on, never hiding behind acronyms or jargon.
Radical ownership
If it's plugged into your network, it's our responsibility. We don't pass the buck.
Responsiveness
Fast, human answers from senior engineers — because waiting on hold isn't support.
Security by default
Protection is built into every plan, not sold as an add-on after something goes wrong.
Long-term partnership
We grow with our clients, aligning technology to where the business is headed next.
A decade of dependable IT
2012Year founded
40+Certified engineers
500+Endpoints managed
98%Client retention
Leadership
Meet the team
Certified engineers and IT strategists who stay hands-on with the clients they serve.
Alex Turner
Founder & CEO
20 years in IT operations. Sets the standard for proactive service.
Priya Nair
Chief Technology Officer
Cloud architect leading our Azure and Microsoft 365 practice.
David Chen
Head of Cybersecurity
CISSP-certified, focused on threat defense and compliance.
Maria Rossi
Director of Support
Runs our help desk and keeps response times industry-leading.
How we work
An extension of your business
Every client is different, but our way of working stays consistent: understand the business, document everything, and stay accountable for the result.
Learn your business
We understand how your team works before we touch a single system.
Document everything
Your environment is fully mapped, so there's never a single point of knowledge.
Review and improve
Regular check-ins keep your technology aligned with where you're going.
Let's make your IT one less thing to worry about
Tell us what's slowing you down. We'll bring the expertise, the tools, and the responsiveness to fix it for good.