Quick answers on orders, subscriptions, freshness and getting the most from every brew.
Orders & shipping
Shipping & returns
When will my order arrive?+
We roast and ship within 24 hours, and orders typically arrive in 3–5 business days. You'll receive tracking as soon as it ships. Shipping is free on orders over $35.
Do you ship internationally?+
Yes — we ship to the US, UK and Australia. Use the region selector in the header to see local pricing. International delivery typically takes 7–12 business days.
What is your return policy?+
Every order is backed by our happiness guarantee. If your first bag isn't the best cup you've made at home, email us for a full refund — keep the bag, no returns required.
How do I track my order?+
Use the tracking link in your shipping confirmation email, or visit your account to see live status. Lost the email? Contact us and we'll resend it.
Subscriptions & coffee
Common questions
How does the subscription work?+
Subscribe to save 20% on every order, choose delivery every 2 or 4 weeks, and skip or cancel anytime from your account. There's no lock-in or fee to cancel.
How fresh is the coffee?+
We roast in small batches the day your order ships and stamp the roast date on every bag. For peak flavour, brew within 30 days of that date.
Which grind should I choose?+
Pick the grind that matches your brewer — whole bean, espresso, filter or French press. Whole bean stays freshest the longest if you have a grinder at home.
How should I store my beans?+
Keep your bag sealed in a cool, dark cupboard away from heat and sunlight. Avoid the fridge or freezer — and grind just before brewing for the best cup.
Do you offer decaf and bundles?+
Yes — try Decaf Dusk for an evening cup, or the Roaster's Choice Bundle to taste the whole range. Browse everything on the Shop page.