Every conversation in one collaborative inbox
Email, chat, social, and contact forms all flow into a single inbox your whole team can see. Internal notes, collision detection, and @mentions mean two agents never reply to the same customer twice.
- Collision detection
- Private notes
- @mentions
- Custom views
Organize requests into tickets that never get lost
Assign owners, set priorities, add tags, and attach a full history to every customer. Statuses move tickets from open to resolved while custom fields capture exactly the context your team needs.
- Assignments
- Priorities & tags
- Custom fields
- Full history
Meet customers the moment they need you
A fast, lightweight widget lets visitors chat from any page. Conversations carry straight into the shared inbox, so a chat that starts on the website can finish over email without losing a single detail.
- Website widget
- Typing indicators
- Saved replies
- Offline capture
Publish help articles that deflect tickets
Build a branded help center in minutes. Customers find answers on their own, agents insert articles into replies in one click, and search suggestions surface the right doc before a ticket is ever created.
- Branded help center
- Article search
- In-reply suggestions
- Feedback votes
Let rules handle the repetitive work
Route tickets by topic, auto-assign to the right team, send acknowledgements, and trigger follow-ups — all from a simple if-this-then-that builder. Your agents stay focused on the conversations that need a human.
- Routing rules
- Auto-assignment
- Macros
- Scheduled follow-ups
Hit every response and resolution target
Define SLA policies by priority, plan, or customer. Helply tracks each timer live, warns agents before a target is at risk, and escalates automatically so promises to customers are always kept.
- Response & resolution SLAs
- Business hours
- Breach alerts
- Auto-escalation
Measure performance and prove your impact
Live dashboards show volume, response times, CSAT, and agent workload at a glance. Schedule reports to your inbox, spot trends early, and bring real numbers to your next team review.
- Live dashboards
- CSAT surveys
- Agent metrics
- Scheduled reports
Connects to the tools you already use
Bring context from across your stack into every ticket, and push updates back to the apps your team lives in.
See every feature in action
Spin up a free workspace, connect your support email, and watch your first ticket land. No credit card, no sales call required.